Do the tasks in the order presented until the problem is resolved: 1. You can manually check whether the Microsoft Exchange Outlook Web Access service is available by entering one of the following URLs in a web browser: http:///exchange/, https:///exchange/. Confirm that the certification authority certificates have not expired. routing for Unity Connection. For failure or response time-out, the Failure or Response Timeout text gets displayed in the reading pane of the email. All rights reserved. 9. Confirm that the unified messaging service is enabled and that single inbox is enabled: a. Step 1 In Cisco Unity Connection Administration, expand Unified Messaging and select Unified Messaging Services. If the user moves voicemails If you configured the unified messaging service to validate certificates for Exchange servers or for Active Directory domain controllers: Confirm that the applicable certification authority certificates have been uploaded to the Unity Connection server. sent from Cisco ViewMail for Microsoft Outlook are also synchronized to Exchange/ Office 365 mailbox for the recipient. The Transcription in Progress text gets displayed in the reading pane of the email. Unity Connection synchronizes voicemails in the Sent Items folder of Outlook with the Exchange/ Office 365 Sent Items folder Step 3 On the Viewmail Account Settings window, change the password for the user. The reading pane of the email is blank .text. Send a message to the meeting participants. sender cannot resend the voicemail. I've checked that the smart host settings are correct in Unity, and that the user's Message Actions are set to "Accept and Relay", and that the email address is correct. Step 2 On the Edit Unified Messaging Service page, select Test. If the users Exchange mailbox was not moved, skip to Task 8. In Single Inbox, the transcription of voicemails is synchronized with Exchange in the following ways: To see the maximum number of users supported for Google Workspace, see the section . For information on configuring calendar and contact integration in Unity Connection, see the Configuring Calendar and Contact Integration chapter. may face issues in adding recipient while composing, replying and forwarding of messages.For more information on resolving See the following sections for information on troubleshooting problems with calendar integrations: The following configuration principles apply to unified messaging accounts that are used for calendar integrations: Each user can access calendar information from only one unified messaging account. If required we can update the status field to zero through the following CLI command: run cuc dbquery unitydirdb update tbl_mailboxmap set status = 0. Step 6 Select OK to close the window, and then select OK again to close the Options dialog. outgoing calls using voice commands. Integrating Unity Connection with Gmail server provides the following functionalities: The synchronization of user messages between Unity Connection and supported mail servers is known as Single Inbox. open the Edit User Template Basics page. The SMTP proxy address of a user 2. The text of the transcription gets displayed in the reading pane of the email and is also displayed in the transcription panel. If the users Exchange mailbox was moved, and if the user is associated with a unified messaging service that specifies an Exchange server instead of allowing Unity Connection to search for Exchange servers, determine whether Unity Connection is able to automatically detect mailbox moves. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. If you configured the unified messaging service to validate certificates for Office 365 servers or for Active Directory domain controllers: When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Exchange, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring for one or more Unity Connection users but not for all users associated with a unified messaging service, do the following tasks. Temporarily replace the unified messaging services account with the Active Directory account for a Unity Connection user associated with this unified messaging service: a. If Unity Connection synchronization to Office 365 is working (for example, voice messages are synchronized to users Exchange mailboxes) but synchronization from Office 365 is delayed (for example, the message waiting indicator is not turned off immediately after the last Unity Connection voice message is heard in ViewMail for Outlook), do the following tasks. You can enable the Unity Connection VMO macro trace to troubleshoot client problems from the server side. When users change their Cisco Personal Communications Assistant (PCA) password in the Messaging Assistant, they also must update the password configured in ViewMail options so that the client can continue to access Unity Connection and retrieve voice messages. 1. See the Determining the Exchange Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705. In Cisco Unity Connection Administration, on the Users > Edit Unified Messaging Account page for the user, confirm that the entry in the Email Address field matches the primary SMTP address for the user. Routing of the SpeechView messages to Cisco Unity Connection server. Step 2 On the Edit User Basics page, in the Edit menu, select Unified Messaging Accounts. that is identical to notification messages. Bonus Flashback: January 18, 2002: Gemini South Observatory opens (Read more HERE.) The following types of Unity Connection messages are not synchronized: Messages configured for future delivery but not yet delivered. You must check the can no longer be played in Outlook. The text of the transcription gets displayed in the reading pane of the email. Contacts access that allows users to import contacts from mail server and use the contact information in personal call transfer If single inbox users do not receive incoming voice messages or receipts in the Outlook Inbox, note the following: If single inbox users cannot send messages through the Cisco Unity Connection server from the Outlook clientfor example, users receive non-delivery receipts (NDRs)consider the following possibilities: If users unexpectedly receive voice messages in their corporate or other email accounts rather than their Cisco Unity Connection mailboxes, consider the following possibilities: To play secure messages from Outlook, you must install Cisco Unity Connection ViewMail for Microsoft Outlook version. However, the messages can still be played using ViewMail for Outlook because a copy of the 4. message still exists in the Outlook folder. The Hold till transcription received option enables the synchronization of voicemail between Unity Connection and mail server only when Unity Connection receives Troubleshoot the problem as you would any network issue. In Cisco Unity Connection Administration, browse to the Unified Messaging > Unified Messaging Accounts Status page. through various email clients, then the transcription of voicemails are synchronized as shown in the Table1. In Cisco Unity Connection Serviceability, go to Tools > Service Management. Check the Active Directory settings on the unified messaging services account: 6. Test one of the affected unified messaging accounts: a. Enable Generate SMTP Proxy Address From Corporate Email Address checkbox corresponding to user. e. In Unity Connection Administration, on the System Settings > Unified Messaging Services > Edit Unified Messaging Services page, check the Validate Server Certificate check box and select Save. Step 1 In Cisco Unity Connection Administration, expand Users, then select Users. Inbox for that user. The voicemails of a user are visible in the Outlook Inbox folder. On the primary server, in Cisco Unity Connection Serviceability, expand Tools and select Service Management. sender can request a read/heard receipt. If single inbox is not working for all of the Unity Connection users whose mailboxes are homed on the same Exchange server, confirm that the required services are running on the Exchange servers: If the mailboxes are all homed on an Exchange 2013, Exchange 2010,Cisco Unity Connection or Exchange 2007 server, confirm that the EWS service is running on that Exchange server. 5 Helpful Share Reply Jaime Valencia Hall of Fame Cisco Employee park and lann illogan Leave a voice message without the phone ringing by entering the voice mail on your phone, choosing the leave a message option, entering the phone number and recording the message. the voicemail in the Exchange/ Office 365 Sent Items folder is marked as read. If users change the status of messages in mail server (for example, from unread to read) while single inbox is disabled, the 6. When the sender accesses Unity Connection using the TUI, the NDR Run the following CLI command to get list of aliases having Mailbox Status field set as non-zero: run cuc dbquery unitydirdb select y.alias from vw_mailboxmap as x, vw_user as y where x.userobjectid=y.objectid AND x.status != 0. The attachment Transcription_pending.txt indicates the progress of transcription and the text Transcription in Progress is also displayed in transcription panel. of voicemails are synchronized as below: For successful delivery of voicemails, the text of the transcription gets displayed in the reading pane of the email. On the Search Unified Messaging Services page, select the name of the applicable service. Connection to Exchange/ Office 365 or vice versa, the voicemail in the Unity Connection Sent Items folder remains unread and Confirm that Office 365 servers, which Unity Connection accesses have authentication mode set to Basic and web-based protocol set to HTTPS. When a user deletes a voicemail from any Outlook folder, the message is not permanently deleted but it is moved to the Deleted When the Go to User Template > Edit > Unified Messaging Accounts Click on Office 365 Ensure, Use Corporate Email Address box is checked Once the users are imported, click on any user account and navigate as shown Testing: Click on Test You should be able to successfully connect to mailbox on Office 365 Discovered they have a weird split domain email address, one domain works and the other doesn't, I don't have control over the email side of things but changing to their other email address did the trick. When you re-enable single inbox, depending on the number of users associated with the service and the size of their Unity Step 3 In the Calendars: Short Calendar Caching Poll Interval (In Minutes) field, enter the length of time that Unity Connection waits between polling cycles when it caches upcoming Outlook calendar data for calendar users who must have their calendar caches updated more frequently. When Unity Connection synchronizes with mail server configured, the message is moved to the Unity Connection Deleted items The only copy of the.wav file remains on the Unity Connection server. 8. 2. If synchronization from Exchange to Unity Connection starts working for the affected user, in Unity Connection Administration, display the unified messaging service associated with the affected user (Unified Messaging > Unified Messaging Services), and select Reset. specified in CiscoUnity Connection Administration must match the Exchange/ users that are associated with that service. message using ViewMail for Outlook, ViewMail retrieves the message from the b. On the Exchange server, confirm that the user is enabled for Outlook Web Access (OWA). a. Navigate to Cisco Unity Connection Administration, expand System Settings and select Licenses. If a firewall is configured between the Unity Connection and Exchange servers or between Unity Connection and Active Directory domain controllers, confirm that the necessary ports are opened. a. Office 365 email address specified in the unified messaging account in which c. Confirm that the SSL certificates have not expired. 5. On the Licenses page, in the License Usage section, check Total number of Voicemail Users. I'm running into a problem where one user's voicemail is not being relayed to his email (where he receives the .wav file recording). includes the original voicemail that allows the sender to resend the message at Step 4 On the Edit Unified Messaging Account page, select Test. then the mails are replicated to the Gmail account of the user. This allows you to determine whether the problem occurs even when Unity Connection is not involved. only a decoy message that briefly explains secure messages; only a copy of the Configure message quotas so that Unity Connection prompts users to delete messages when their mailboxes approach a specified To Enable Cisco ViewMail for Microsoft Outlook Diagnostics and View the Log Files on the User Workstation. If the mailboxes are all homed on an Exchange 2003 server, confirm that the WebDav service is running on that Exchange server. 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